Dropbox is a widely used online file-sharing tool that has been around for a while. Presently, plenty of users across the globe use this tool to share files of various formats and sizes. Although it works smoothly in general, due to some reason or another, some users experience some issues. For instance, some users say that their ‘Dropbox not syncing‘ all of a sudden and the reason is unknown. If you have faced such issue, stop wandering around and read this article till the end.
As of today, a large number of users consider Dropbox to be their prime mode of file sharing. This tool stores your files in cloud storage allowing you to access them from anywhere. Be it a simple word document or a heavy video file; Dropbox lets you store them conveniently. One of the most significant benefits associated with Dropbox is its affordability. It even lets you create a free account with which you get a free data allocation of 2GB. If you go for a personal account, you can get it for a price of $9.99 per month. For that price, you get 1TB of data allocation, and on top of that, you can access advanced features. Although everything tends to go most of the time smoothly, Dropbox comes with an occasional synchronization issue. The synchronization functionality of Dropbox ensures that the files stored in the cloud are always up-to-date. If everything goes correctly, the files stored in Dropbox’s cloud and your local drive remain the same. However, in certain cases, Dropbox not syncing with your computer. Although it sounds like a minor issue, it can be pretty annoying. But don’t worry. The purpose of this article is to help you solve this issue.
PS: Also, you can click here to find out How to Retrieve Lost or Deleted Files from Dropbox and how to Manage HEIC Images by Dropbox, as well as how to Remove Dropbox from Mac with ease.
Part 1: Basic Fixes for Dropbox not syncing issue
Mentioned below are the fixes you can use to solve Dropbox not syncing issue. The fixes mentioned below comprise of very basic ones as well as some complex ones. We suggest you try these fixes in chronological order. You can move to the advanced fixes only if you don’t get lucky with basic fixes.
Moreover, we assume that you have a good internet connection and your computer is functioning without any glitches. If any of those aspects fail, these fixes will not work.
1) Check the process of Dropbox
The most basic fix you can try in order to fix the “Dropbox not syncing” issue is checking the process. Just take a look at the processes and see if Dropbox is running on the computer.
If you are using a Windows PC, you can check this through Taskbar. To do that, click on the small up arrow icon on the Taskbar and see if Dropbox icon is there.
However, if you are using a Mac, Dropbox (if it is running) will be available in Menu Bar. It might be available in the dock as well. In this article, we explain how to check process on a Windows PC.
If you don’t see Dropbox on the Taskbar on a Windows PC;
- Check Task Manager in the system and see if Dropbox is running.
- Perform a Right-click on Windows Taskbar and then click on Task Manager.
- If you can see Dropbox is running, just right-click on it and choose “End Task”.
- If Dropbox is not running, relaunch the application.
Dropbox process might get interrupted due to various reasons. You can overcome such an issue simply by restarting the process.
2) Check if the file is OK
If everything is correct with Dropbox, things can still go wrong if there’s an issue with the file. For instance, if the file you are trying to synchronize is opened on the computer, the process will interrupt. Or, if you are trying to synchronize a corrupted file, there can be some issues with it.
- Just move the mouse pointer onto Dropbox icon so it will display the status of the synchronization process. If it says 100%, there’s nothing wrong with it. However, if it says syncing, you should give it some time depending on the size of the file. If it says error, you will have to take action.
- Check the file name. If the file isn’t named properly (if it has special characters), that’s an issue.
- Check if the respective file can open in a relevant application. Close the app after that.
- Delete the troublesome file from your Dropbox folder. After that, you should copy a new version into the same.
In addition to that, there can be plenty of other small reasons behind these synchronization issues. To get an idea about those causes, you can refer to Dropbox’s official website.
3) See if it works after disabling selective sync
Dropbox comes with a special feature called Selective Sync. This special feature lets you choose the files that should be uploaded to cloud storage. When this feature is enabled, files that aren’t in the selected folders will not be uploaded.
- Right click on the Dropbox icon which is located at the Windows PC’s Taskbar.
- Go to Preferences option and then head towards Advanced option.
- Select the Selective option Sync and then make sure that the respective folder is deselected.
4) Clear the cache of the Dropbox app
In order to avoid potential lags in the network and increase integrity, Dropbox does cache data. As you may know, cache data can accumulate over time. As a result, the cache might become full, and thereby it will not be readable. The end result of this process is erroneously syncing. The only way to address this situation is to clear the cache of this app. In fact, clearing the cache will not take that long. You can do it within a couple of seconds. Below are the steps to follow in order to clear the cache.
- Go to Windows Explorer and then go to the Dropbox folder. If you haven’t changed the default installation settings, the folder would be under C:\Program Files.
- After opening this folder, you should locate the subfolder called .dropbox.cache.
- You should see plenty of files within this subfolder. All you need is to delete those files. To do that, you should simply select them all (pressing CTRL + A) and hit the delete key. If prompted, simply confirm the action to complete the process.
By the way, if you wish to know how to transfer Dropbox to Google Drive, just click to read more.
Part 2: Use professional software as a Dropbox alternative
For most of the users, the above fixes may work. However, if you have tried those methods and yet to succeed, we recommend using a professional alternative to Dropbox. In this case, you might be able to come across a large number of tools. However, selecting a reliable Dropbox alternative should be done with a great deal of awareness about the subject. A cloud storage software gains access to your folders stored in the computer. If you don’t end up with a reliable partner, your data might be at risk. Exposing your sensitive data to a third-party software should be done with great care. Therefore, it is exceptionally important to find software that has a reliable background. So, make sure that you do enough research before storing your files in a cloud storage system.
In this case, we have done all the hard work for you. That means, we have done enough amount of research and ended up finding two reliable and professional cloud tools. Both of these tools show superb reliability and efficiency as well. Also, many users have already praised the user-friendliness and smooth functionality of these two tools. Mentioned below are those two alternatives you can consider if Dropbox not syncing even after trying the above fixes.
AnyTrans for Cloud is a superb alternative to Dropbox particularly because of its seamless management within various cloud drives. In fact, this special tool works perfectly with other cloud storage systems. For instance, it is compatible with Google Drive, Dropbox, OneDrive, iCloud Drive, Box, and many other tools. By using this tool, you will be able to access different cloud drives no matter where you are. Thanks for the seamless integration of this tool, it can open the other cloud spaces without any complex process. AnyTrans eliminates the requirement of signing in to different cloud accounts. Instead, it lets you manage all the cloud accounts within one interface.
This special tool is compatible with all the devices currently available on the market, be it a smartphone or a computer. Also, it lets you access data any time regardless of your location. According to the experiences of real-time users, AnyTrans makes you more productive.
One of the most useful features included in AnyTrans is that it lets you search for files. Therefore, you don’t need to remember the exact location of the file if you have used AnyTrans. The search feature lets you locate the file in a flash. Apart from that, this tool lets you apply some filters and make it a more productive tool.
Thanks to the large range of features integrated with AnyTrans, you can manage files very conveniently. With this software, managing online files are as easy as you would deal with local files. More importantly, it offers a fully featured free account for a period of 30 days.
This is another impressive tool that can work as a perfect alternative to Dropbox. With the assistance of this tool, you can easily run the backup plans easily. Through that, you can keep the respective OS, Hard Disk, folders, and even email data fully protected.
The user-interface of this software comes with a very friendly appearance. Thanks to its user-friendliness, you can use it to increase your productivity. It is a better way to update the system. Also, you can use this tool when you move all the data from one hard disk to another. Until the data is stored in the new physical drive, this tool will keep them safer and securer.
One of the most attractive tools associated with this tool is that it helps to recover the OS as well. That means, if you experience a system crash, EaseUS ToDo Backup will restore the computer from a system backup. Such a feature is going to be exceptionally handy if you have valuable data on your computer. No matter whether you are an individual or a company, a system crash can be devastating. However, if you have a tool like EaseUS ToDo Backup, you can recover the system and work again. They utilize special data protection process to assure the safety of your precious data. Therefore, if you use EaseUS ToDo Backup, you don’t need to worry about data piracy or other ugly instances. On top of all those features, this software offers you a free trial period as well. You can simply try it and experience the tool before you actually buy it.
As you might see, both of the above tools have great features. These tools are superb alternatives to Dropbox cloud storage system. Both of these tools offer perfect data security and superb efficiency. Moreover, EaseUS ToDo Backup and AnyTrans for Cloud come with very friendly user-interfaces. So, experiencing all the features of those tools should be a breeze even if you are a beginner. Nevertheless, we strongly recommend you to use the trial versions of these tools before you actually purchase them. Thankfully, both of those tools offer fully-featured trial periods.
Conclusion for Dropbox Not Syncing
The first part of this article emphasizes the practical solutions you can try to fix the “Dropbox not syncing” issue. You can try all those methods. However, we strongly suggest that you try those methods according to the order of the list. If none of those options works for you, you can pick an alternative to Dropbox. Both of those options come with very handy features to impress you. Last but not least, we strongly suggest you keep regular backups of your data. Such an approach would minimize the damage in the event of losing your data even if you use cloud storage.